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Kudos to PokerStars
Since we couldn't get enough players together tonight, Tom, Jenn and I decided to play a $4 180-player SnG tonight. Tom and I, not caring about the money and wanting to win, bubbled at 20th and 23rd (money was 18). LOL.
Anyway, at one point, Jenn and I were on the same table, seated next to each other. One of the players had 3 railbirds who continuously harassed anybody who lost a pot to this guy. The player was totally silent, and played fairly well, but these railbirds got more than a bit annoying. They also decided to target my wife, which was a BIG mistake. I verbally jousted with them for a bit, but eventually that stopped being enjoyable, and they still wouldn't leave (and were killing the mood for the table). I emailed support, and within minutes, they went quiet, and I received the following reply:
They always get the "bad press", so I thought I'd post a thank-you and show the better side of support.
Anyway, at one point, Jenn and I were on the same table, seated next to each other. One of the players had 3 railbirds who continuously harassed anybody who lost a pot to this guy. The player was totally silent, and played fairly well, but these railbirds got more than a bit annoying. They also decided to target my wife, which was a BIG mistake. I verbally jousted with them for a bit, but eventually that stopped being enjoyable, and they still wouldn't leave (and were killing the mood for the table). I emailed support, and within minutes, they went quiet, and I received the following reply:
Hello beanie42,
I appreciate the time you took to write us regarding your concern. As we cannot monitor every table 24 hours, we are glad to have players as our "eyes and ears".
After review of the chat log, we have decided to remove this player's chat privileges. Their language was totally inappropriate and abusive to others. Our games are to be kept clean, fun, and a comfortable environment for everyone. We cannot tolerate this type of behavior at our tables.
Regards,
Randy
PokerStars Support Team
They always get the "bad press", so I thought I'd post a thank-you and show the better side of support.
Comments
We only swear and stuff to induce calls, get the other person on tilt....I don't agree with railbirds trash talking, cuz' they aren't even in the game. So Kudos to you for ratting on them!
Anyways I emailed Hollywood Poker with a complaint, they gave me a free tourney ticket as a thank you. Only irritating thing was they wanted an actual screen shot. Can't they go through the chat logs? or are they just lazy?
A little bit of jousting back and forth is fine but when players get abusive and swear it's not cool and they should have chat removed. Kudos to you for taking the time to report it and to PS for doing something about it.
I usually am too lazy, but it's easy enough to take the time when they're taking shots at the missus :h: .Â
Kudos to you, Trevor, for defendign your wifes honour.
Johnnie
Why can't your wife send her own emails though? It only takes a few seconds.
1) i do have thick skin and i can ignore it.
2) i don't have and email account set up on my lap top.
3) it nice that some one cares about you enough to defend your honour. it not that i can't take care of myself but it's a special feeling to know that somebody see's me a tresure to be valued.
The street thing used to drive me NUTS but after a few years just chalked it up to a male ego thing and let it go, today Trevor proved (again) that he is my hero, while walking down the street today there was an accident RIGHT beside us and he pushed me out of the way and assumed the spiderman stance (like he was going to jump on the hood of the car or something.
So I'll send out my own Kudos to Trevor :h:
BEANIEMAN TO THE RESUE!!!!!!
I'm sure Mark could loan him a cape and a pair of tights.
Well done, Trevor!
Hello?
Hello Kettle?
Yes
Hi, Pot calling
Oh, hi pot!
You're black
<click>
Mark
I understand if you wish to hide from the forum for a while. You have just be taught how to spell by Cole. That is like telling a story and having Haddon call B.S. Or telling a Star Wars story and having DrTyore call you a geek.
We understand your shame.
Flint Bones
... or eating a baby and having Flint Bones tell you it's wrong.
/g2
Mark
Spelling IS one of my biggest handicaps. I guess my only defense is that it was just after 6AM when I made that post.
Johnnie
ps...thanks for spelling JOHNNIE right!!