Be Wary of Pokerroom
FYI:
Their software shut down on me in the middle of a tourney back in early March. They refunded me my entry fee which is NOT their posted policy. According to their own tournament cancellation policy I was to be awarded a share of the pot based on my chip stack at the time, which was above average at the time of the cancellation. It took five emails quoting directly from from the policy statement and almost a month before they even answered.
Their amazing response: our tournament dept. is looking into it.
Another month went by: I pulled all my money out of the site and sent them another email stating I refused to play there again. No response.
About 4 days ago: $18 and a $10+1 tourney ticket mysteriously appeared in my account. No email giving me a proper accounting of what I was owed.
Btw if this happens during a Party tourney, they send an email detailing exactly what you are owed, with a detailed explanation within hours.
Pokerroom Policy (which they seem unable to follow):
The hand in play, if any, will be reversed for the players still in the tournament at the time of cancellation. These remaining players will be refunded their respective last Buy-In plus any add-on. In addition, each of these remaining players will share the Buy-Ins plus any add-on from the players already eliminated from the tournament on a percentage basis based on their chip count at the time of cancellation.
Their software shut down on me in the middle of a tourney back in early March. They refunded me my entry fee which is NOT their posted policy. According to their own tournament cancellation policy I was to be awarded a share of the pot based on my chip stack at the time, which was above average at the time of the cancellation. It took five emails quoting directly from from the policy statement and almost a month before they even answered.
Their amazing response: our tournament dept. is looking into it.
Another month went by: I pulled all my money out of the site and sent them another email stating I refused to play there again. No response.
About 4 days ago: $18 and a $10+1 tourney ticket mysteriously appeared in my account. No email giving me a proper accounting of what I was owed.
Btw if this happens during a Party tourney, they send an email detailing exactly what you are owed, with a detailed explanation within hours.
Pokerroom Policy (which they seem unable to follow):
The hand in play, if any, will be reversed for the players still in the tournament at the time of cancellation. These remaining players will be refunded their respective last Buy-In plus any add-on. In addition, each of these remaining players will share the Buy-Ins plus any add-on from the players already eliminated from the tournament on a percentage basis based on their chip count at the time of cancellation.
Comments
However, I was too lazy to read up on their refund policies......
It seemed for a while, they were issuing apologies for servers problems once a month....
It's too bad, because i think that the site has the best interface going, but getting an hour or three into a tourney only to see your connection drop, and feeling the ensuing panic/anger just isn't worth it.....
Nope, just saying i'm not down with choppy connections is all.
rakeback at HP? send me a link for that? was not aware of one. pretty sure pokeraffiliate does not have HP.
so is Rivalbet,Eurobet, FCP and about 10 others.. if Pokerroom is crashing they all crash..