WE ARE MOVING SOON, We will be switcing forum software in the coming days. I am not sure of the exact time and date but sometime this week. I will do my best to make sure the disruption is as little as possible but the site could be down for a good hour for the move. If you want to know about the new forum sofware please visit this Discussion
Sarnia/Point Edwards Casino experience
I went to go play hold em on saturday night at the Point Edwards Casino. I called ahead and the hold em policy is you have to check in within 90 minutes. I live in London so I'm about an hour out from Sarnia, so I have to leave pretty shortly after calling to make it in time. Well my dad and I screw around too long and leave with about an hour left. Half way to the casino we realize we might be a bit late so I call the hold em pit and explain that we might be a couple minutes late and the guy I talk to says that should be fine. So we get there and I get fucking harrassed at the ID area and hustle my ass to the hold em pit and I'm 2 or 3 minutes late and the asshole pit boss at the list says 2 minutes is still too late and that he is going to scratch our names off the list. Naturaily I think he is joking because honestly who is that anal-retentive. So I say "you're joking right?" and the gives me the dirtiest look and says "No you are late, that is your fault" and he continues to give me a lecture on being on time and blah blah blah :banghead: . So he then proceeds to put our names at the bottom of the list behind 20 people, when our names were in the #1 and 2 slots when we arrived.
So my question is do you think I'm right in thinking these guys were being pricks or what? Like I know they have rules for a reason but 2 minutes late is pretty miniscule considering I make the trip from London. What do you guys think?
So my question is do you think I'm right in thinking these guys were being pricks or what? Like I know they have rules for a reason but 2 minutes late is pretty miniscule considering I make the trip from London. What do you guys think?
Comments
Seriously though, if you really are late by even a minute, the supervisor *is* doing his job to seat the next person on the list, and take your name(s) off the list. It's debatable what's to be done when you show up 2 minutes late. Good customer service (see the first paragraph) would dictate putting you back at the top of the list. Following the rules carefully (apparently) would put you to the bottom of the list.
To be honest, it's almost impossible to judge the situation here, because the most important thing IMO is consistency in applying these kinds of rules. If they immediately roll *every* person who is late by as little as a minute, then they are treating you fairly in this case. If different supervisors apply this rule in different ways, this is a huge problem. The latter is hinted at by the original post, and sloth's reply.
However, don't forget that the ability to phone in to be added to the waiting list is a *service* that Sarnia/Point Edward provides to their customers that the other (AFAIK) Ontario poker rooms do NOT. If they have frequent problems with customers showing up late and giving the supervisors a hard time about it, this service will be shut down faster than you can say, "Can you please put me on the list for 5-10?"
On another note, you might also consider Brantford. It's probably just about as far from London... a larger room with quite a bit more action. :cool:
ScottyZ
If I were that supervisors boss, I'd ream him out for his poor customer service to the casino goers.
I also went this past sat night and was running late so I called again 30 minutes out from sarnia. They told me I could roll my name over as a backup precaution. I was 14 minutes this time but only had to wait 1.5 hour, not so bad. Anyways, when you spoke to them on the phone, if they knew it was gonna be tight, they should've offered or asked if you could be rolled over.
Did you finally get to play on Sat, I was playing at the 5-10 table to the right of the entrance. Maybe I played you.
No I didnt play, I refused to wait for 20 guys which is about 2-3 hours in general in sarnia. I know they have to draw the line but honsetly I called and let them know my situation and was 2 minutes late. For the above person who asked if the pit boss was the same at the list as the one I talked to, he was not. So anyways I just walked out of there very steamed and my father and I have decided we will never play anything at sarnia except for hold em and we will never buy anything from them again, not that I needed much motivation for the latter though as beers cost 5 bucks plus tip there... shisters!
Vinsanity, do you frequent sarnia often? What part of london are ya in? I get down to Sarnia once a week if I can, maybe we have played
than if it had not.
In this case, one of the two employees involved has made a mistake. Either being a little late "should be fine" (as the customer is told on the phone) or should not (as is the belief of the supervisor upon the customer's arrival). Not both.
Good customer service demands making amends to any extent possible for a mistake caused by one of your employees to the detriment of a customer. Rolling the guys to the top of the list seems to be the only reasonable solution.
When you say "The Pit Boss was 100% right", which pit boss are you talking about? I'd guess from the context that you mean the second pit boss, and therefore the customer does have a legitimate beef with the incorrect information he received from the first.
ScottyZ
As far as the poker room...I don't like it, it's planted right beside slots, and the smoke is too much to handle.
There are almost too many loose agressive players though...it makes for big swings.
How is the level of play at the Sarnia Casino?? I play alot on line, but have never played in a real B&M. I live in Sarnia, so I've gone over and watched over the rail a couple times, and the players didn't look that strong. I'm generally a winning player online (I'm up to about 20x my initial buyin with bonuses, etc), playing mostly SNG tourneys, and NL holdem.
Will I get Chewed up and spit out, or will I be able to hold my own??
If you can consistently beat a low-limit online limit game (something like the PartyPoker 2-4 or 3-6), you shouldn't have too much trouble with the 5-10 games in Ontario. Having said that, you must play *extremely* well yourself, even against poor players, to beat the insane 5-10 rake in the long run.
ScottyZ
I'm sure I'll try it sometime, just for kicks.
Also, if you'd rather play 10-20 or 20-40, the session fees are *much* more reasonable at these games (for the stakes you are playing) than the 5-10 rake.
ScottyZ
Thanks
Another thing with makes the Ontario rake rough is the 10% incerment. Although a fair number of pots in a typical game are over $50, you are paying (roughly) an incredible 10% rake on the pots under $50.
The most convincing thing for me was when I set up the exact Ontario $5-$10 conditions and ran a 1 million hand simulation on Turbo Texas Hold'em. I put one good player up against 9 very bad players. After the million hands, the good player had pretty much broken even, and each of the bad players was down a few hundred grand. So, even in an ideal situation (being up against 9 fish) the rake still makes this a nearly impossible game to beat.
Also note that the places in Ontario that offer $2-$5 use the same rake structure as the $5-$10. Good luck.
ScottyZ