Did Stars even investigate this??
in Online Poker
I sent an email to support telling them about a player who timed-out at a convenient spot. Less than 20 mins later they responded saying the players all-in protect is gone for a month. Now I'm glad theyre doing something, but it seems that <20 mins is way to little time to review any hands of the player and I'd hate for him to have his protection suspended based on just an accusation. The specific hand I sent them is an obvious intentional disconnect, but only if there are other examples of similar activity. Afterall, it is possible to have a suspicious disconnect that wasn't intentional. What do you think, is that enough time for them to mae an actual assessment or are they just suspended the protection blindly?
Comments
Thank you for bringing the play of loveuall to our attention. After
reviewing the play of this individual, I agree that the timing and
nature of this player's disconnects can be deemed suspicious. While
we can never be 100% certain that loveuall was intentionally
disconnecting, these disconnects are disruptive to our games and may
represent a threat to the integrity of our games. In response, I have
notified this player that his or her all-in privileges are being
suspended for a period of one month. Hopefully, this player will no
longer suffer such numerous disconnects in the future.
The help of players like yourself is integral to maintaining the
integrity of our games on PokerStars. If you see any further
suspicious activity from this individual or any other player, please
contact Support so that we can investigate and take action.
Thank you again for letting me be of assistance, and I hope you
continue to enjoy playing at PokerStars.
Usually when I email support, they respond before my Outlook autochecks the server (5 mins.). I could easily see that a rep received your email, brought up the logs, looked at disconnects and made a decision based on it.
PS support is fast and awesome so I am confident that someone did look at the disconnect history of that player, even if only briefly.
BTW - It is well known that poker stars support is the greatest in the world. They don't mess around.
Hobbes
Last Sunday in the $1 Million I lost almost 1000 chips thanks to an ill timed Rogers disconnect. By the time I got reconnected I was down to 1650 chips from 2600 when I disconnected. They tried to blame it on my router, my router wasn't hooked up, they tried to blame it on my modem being plugged into an extension, it's plugged into the wall socket, then they even tried to blame it on my digital cable box! I had techs out to my house 2 Saturdays in a row, and they still can't fix whatever is wrong.