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What would you do.
I was at Casino Niagara playing poker. Low limits 2/4 and a hand came up which I wan't involved in but caught the mistake and it left a sour taste in my mouth.
Two players going head to head
K2 v K4
Flop K 6 8 turn 10 river 3
THey reveal the cards and I announce wow a split pot. The dealer immediately says no the 4 plays and pushes the chips to the one player as I am arguing that it wasn't. He mucks the cards and proceeds to the next take as it was a dealer change. The pit boss is called over and I along with the losing player disuss this with him. He goes on to say once awarded there is nothing they can do. Funny how easy the casino is at playing with other money. Mind you the pot was probably about $50 but the principal of it got me heated. Then the dealer who is now at another table yells across the tables at me that "i awarded it correctly and there is nothing that can be done." mumbling also that it was only a $20 pot. I proceed to mention to the pitboss this was out of line and he was well aware of his error prior to awarding the pot but continued to awarded it incorrectly. The pitboss apologized but there is nothing he can do.
I have a couple questions.
1) Should the casino be responsible for reimbursing the other player? They do in other games when this type of thing happens.
2) Would you give the money back? The guy sat beside me and I explained it and his comment was well if I wasn't down so much I would. LOL
3) Did I over react? I deal a bit on the side and was frustrated at the lack of knowledge of the dealers. I won the pot before this with K9 vs K4 with flop of KJJ turn 7 river 7 and the dealer first called a split and I ssaid no the 9 plays then being pissed at my correction he looks to the other guy and say you got rivered. Needless to say NO TIP FOR YOU.
Two players going head to head
K2 v K4
Flop K 6 8 turn 10 river 3
THey reveal the cards and I announce wow a split pot. The dealer immediately says no the 4 plays and pushes the chips to the one player as I am arguing that it wasn't. He mucks the cards and proceeds to the next take as it was a dealer change. The pit boss is called over and I along with the losing player disuss this with him. He goes on to say once awarded there is nothing they can do. Funny how easy the casino is at playing with other money. Mind you the pot was probably about $50 but the principal of it got me heated. Then the dealer who is now at another table yells across the tables at me that "i awarded it correctly and there is nothing that can be done." mumbling also that it was only a $20 pot. I proceed to mention to the pitboss this was out of line and he was well aware of his error prior to awarding the pot but continued to awarded it incorrectly. The pitboss apologized but there is nothing he can do.
I have a couple questions.
1) Should the casino be responsible for reimbursing the other player? They do in other games when this type of thing happens.
2) Would you give the money back? The guy sat beside me and I explained it and his comment was well if I wasn't down so much I would. LOL
3) Did I over react? I deal a bit on the side and was frustrated at the lack of knowledge of the dealers. I won the pot before this with K9 vs K4 with flop of KJJ turn 7 river 7 and the dealer first called a split and I ssaid no the 9 plays then being pissed at my correction he looks to the other guy and say you got rivered. Needless to say NO TIP FOR YOU.
Comments
Yes. First reason is simply personal integrity which isn't based on the actions of others (or stack-sizes). But in addition, assuming the dealer didn't change and that you don't immediately pack up and leave, the same thing could quite possibly happen again with you at the wrong end - better to take the lead as "insurance".
No. Everyone makes mistakes, but ignoring your mistakes rather than correcting them, and being mouthy to boot, isn't acceptable (IMO) even in home-games, let alone a raked "professional" establishment.
The hands are taped. If they weren't so lazy/irresponsible they could review and correct the mistake. In other casino's (even Fallsview) I have seen the pit boss ask the table and if the table is in agreement on what happened then he goes ahead and corrects the mistake. It is just good customer service. The table is happier, people play more and drink more. Personally I wouldn't get involved past the point of pointing out the mistake if the hand didn't involve me. I would bring it up as an issue of fairness but really it is the player getting screwed who should be making a stink.
Never let the dealer muck your hand at Niagara until you are sure the pot is awarded correctly.
Never, EVER, release your cards until the pot has been awarded. At showdown, if I reveal my cards, I always keep at least one finger on each card. When I get the pot, the dealer gets the cards.
Where else have you played? Please don't tell me "just Fallsview, Port Perry and home games"?!? There are thousands of poker rooms with tons and tons of dealers; ones that have been around for years, that have worse employees. Remember, Casino Niagara and Fallsview have had poker for less than a year. Let's give them a chance.
I was a dealer for almost 10 years and I have to agree with this statement. DO NOT BASE TIPS ON WIN/LOSE (the dealer has no control over the cards, your actions or the actions of others that may affect your bankroll), TIP BASED ON SERVICE.
Yes the game of poker has been at Niagara for less then a year but come on it doen't take too much to deal two cards per person and know how to read the best 5 card hand after the flop,turn and river come down.
I won't go back to Niagara due to many other reasons including this one. I think they are far behind most casinos in service.
Just kidding, but a mistake isn't a big deal in my mind. It's repeated mistakes (like you describe) in a short period of time, and an unwillingness to correct (or even acknowledge) the mistake, that bothers me most about your story.
If I was the pit boss and there was literally NOTHING that could be done, I would write up a comp on the spot for the value of the pot that the player lost.
It's not the dealers job to make decisions like this.
I had (sortof) the same thing happen to me in AC when I drunkenly posted both blinds and called the floor before anyone could act. The dealer was trying to tell me it was too late. Thats the floor's job, not hers. The floor came over and declared a misdeal.
Niagara is the only place I've seen dealers yell at the players, while the floor is watching the table.
Too bad they pool tips at Niagara.
Oh yeah they do.
Short delay while pit boss goes through the muck to find the :4c
I take control of the table.
I wasn't in a hand, there were 3 players.
some betting pre-flop, then the flop came.
All three players ended up all in on the flop (1/2NL).
The dealer didn't know what to do.
I quickly jumped in before she was trying to set up side pots that they're all all in, so just deal it out, and see who wins and figure it out after that.
She did, and the player with the most chips won.
Both of the other players stacks were moved, and the dealer thanked my for using this approach rather then spend 5 minutes setting up the pots.