WARNING - PDC/Carbon Poker
Hello everybody,
I’m a Brazilian poker player, not a professional but I like to play a lot.
I use to regular play on Everest, Full Tilt and PDC/Carbon Poker.
Unfortunately, my first post at this forum is because I have a bad situation on one of these sites: PDC/Carbon POKER.
If you guys don’t use play there, I will explain you their promotion: For more you play, more points you earn and more money you win, just like a rake race. Their announced is paste down here:
*March Madness!*
Right here in your player admin you can check out the rainbow which will track your Comp Point progress throughout our March Madness promo, and award free cash as you play!
For example, the first level requires 10000 Comp Points, and when you achieve that level, the first pot of gold will light up, and you will be credited with $20 in your account!
The prizes continue to grow throughout the month, so the more you play, the more free cash you will win! To top it all off, the Comp Points you earn will still be available for use in our freeroll tournaments and Comp Point store. That's three uses for your points, all from simply playing your usual real money poker games!
All the levels and the wins are right here:
10.000 points = 20$
20.000 points = 30$
35.000 points = 50$
65.000 points = 150$
100.000 points = 250$
150.000 points = 500$
200.000 points = 1.000$
When you finish the 200k points you get a total reward of 2.000$.
So then I start to play 12 tables at the same time, to play more, pay more rakes and earn more points to win the bonuses prizes. Was playing about 5 to 8 hours everyday and making about 6k to 9k points per day.
Since I start to play there (feburary/2008, there was a limit table $0.25/$0.50 that gives 3 points for each raked hand, and on the middle of this promotion this tables start to gives only 1 point for each rake hand. I used to play at this table, but with this point I moved to another one, with higher limit to win those 3 points/hand. But is very strange they make this change on the middle of the promotion without advising all the players before. I was playing on the afternoon winning 3 points, and on the evening winning only 1 point. That’s very strange… I start to think why they did this; they don’t want to pay us the bonuses??
On day 15/March they send me an email saying that my account was held because I was abusing the March Madness promotion, and the money that I had already win on this promotion was deduced from my balance and I was not eligible anymore for continue on that, they accused me for cheating and collusion.
First e-mail paste down here:
“Dear RafaelSaad
Your account has been held in relation to March Madness (MM) coupon abuse.
Rule #5 in the Terms and conditions:
# Any form of cheating or collusion will not be tolerated. All game
histories will be checked, if players are not playing within the spirit
of the competition they will become ineligible for the prize and may
result in your account being closed.
All March Madness Coupon funds have been removed and you will no longer
be eligible to gain any rewards from the current March Madness promotion.
If your balance is now negative you will need to correct this immediately.
Please contact us acknowledging you understand the breach in the terms
and conditions.
If you have any questions please do not hesitate to ask
--
Alex Luck
Fraud & Security
Mergegaming.com”
I start to question them, and they didn’t answer me with a good justification, and asked me for send my documents and the proof of my residency. I sent it all, just like they asked, and after 4 or 5 emails they reactivated my account. But I continue question them what did I did, why they took my money, and why I was not eligible anymore for the promotion. I asked them to see my history hands, and prove that I was cheating or making collusion. They’re answer’s were:
“Dear Rafael,
Thank you for contacting us again.
Please be assured that I have already forwarded your concern to the relevant department who will look into this. We will send you an email for the update.
Please feel free to contact us if you have any additional questions.
Sincerely,
CS Cathy
Customer Support Representative”
After this:
“Dear Valued Player,
Thank you for contacting us.
Please be advised you've been found abusing the promotion by playing multiple hand down to generate comp points.
Please feel free to contact us if you have any additional questions.
Sincerely,
CS Mark
Customer Support Representative”
They make a new argument, stop say that I was cheating and start to say that I was multi-tabling. What is the problem about that? For more tables I play, more is the rake I generate, right? I didn’t see the point on this argument too. Can anyone see?? And also, how can I make collusion playing 12 tables at the same time? I’m not Chuck Norris or Macgyver.
I said this to them: “more tables, more rake etc etc etc…”
Down here they’re answer’s:
“Dear Customer,
We have generated a support ticket to help us track your inquiry. Your ticket code is LTK61302192969X. Please use this code in any further communication.
Please be advised that your account was deducted because you have been found abusing the March Madness coupon promotion by playing to generate comp points and not playing to win hands. This promotion is designed to reward people playing not those who can check down the most hands.
Should you require further assistance or information, please reply to this message.
Sincerely,
CS Mark”
They make another argument, now I’m not a cheater and was not multi-tabling anymore.
They have my hand history but not seen them, because if they make an analysis, they will se that I was not checking. And even if I checked all my hands, this is my play, I do it whatever I want. But anyway let’s make some accounts:
The table is 9 handed.
I earn 3 points for each raked hand (with the flop shown)
I pay each round $0.10c on Small blind and $0.25c on Big Blind every round.
So if all the hands were raked (IMPOSSIBLE) I’d won 27 points for each $0,35c paid.
Note that this is only with a full table, with less then 9 players dealt in I earn less then 27 points each round.
To make 200k points, I must play 7407 round of hands, and will lost almost 2600$ checking the hands, anyone think is profitable play on the way they are saying I was?? Loosing $2,6k to win $2k.
I want to make a highlight here: they didn’t saw my hand history because I was not playing like that, and if I was, you can see that I am a pretty stupid guy who plays a lot of hours per day to loose money.
The entire promotion would give 2000US$ for the ones who reach 200.000 points. They stopped me on the half of the month and I had already 96k points. Of course I’d going to make all the 200k at the end of the month.
Now I can not play for this promotion anymore, they deduced 250$ from my account, I was 4k points to make another 250$ (it will take about 2 to 3 hours of play).
And continue to question them: “Why? Please let me continue with the promotion. Prove that I was cheating or making collusion; make an analysis of my hand history and show me that I was checking my hands (AA, KK, QQ, AK) etc, etc”
Here is they’re answer:
“…….’
There are no answers anymore.
I don’t use to post on poker forums, I like to read them, but I never post. I’m just telling you this because I’m very angry with this site. They make a promotion and don’t want to reward the faithful players just like they say they would.
I’d like all you players that play on PDC/Carbon consider what I’m saying and think about continue playing there.
If anyone wants to make contact with me please send me an e-mail or answer this post.
I Appreciate your time
Rafael Saad
Not Professional Brazilian Poker Player
I’m a Brazilian poker player, not a professional but I like to play a lot.
I use to regular play on Everest, Full Tilt and PDC/Carbon Poker.
Unfortunately, my first post at this forum is because I have a bad situation on one of these sites: PDC/Carbon POKER.
If you guys don’t use play there, I will explain you their promotion: For more you play, more points you earn and more money you win, just like a rake race. Their announced is paste down here:
*March Madness!*
Right here in your player admin you can check out the rainbow which will track your Comp Point progress throughout our March Madness promo, and award free cash as you play!
For example, the first level requires 10000 Comp Points, and when you achieve that level, the first pot of gold will light up, and you will be credited with $20 in your account!
The prizes continue to grow throughout the month, so the more you play, the more free cash you will win! To top it all off, the Comp Points you earn will still be available for use in our freeroll tournaments and Comp Point store. That's three uses for your points, all from simply playing your usual real money poker games!
All the levels and the wins are right here:
10.000 points = 20$
20.000 points = 30$
35.000 points = 50$
65.000 points = 150$
100.000 points = 250$
150.000 points = 500$
200.000 points = 1.000$
When you finish the 200k points you get a total reward of 2.000$.
So then I start to play 12 tables at the same time, to play more, pay more rakes and earn more points to win the bonuses prizes. Was playing about 5 to 8 hours everyday and making about 6k to 9k points per day.
Since I start to play there (feburary/2008, there was a limit table $0.25/$0.50 that gives 3 points for each raked hand, and on the middle of this promotion this tables start to gives only 1 point for each rake hand. I used to play at this table, but with this point I moved to another one, with higher limit to win those 3 points/hand. But is very strange they make this change on the middle of the promotion without advising all the players before. I was playing on the afternoon winning 3 points, and on the evening winning only 1 point. That’s very strange… I start to think why they did this; they don’t want to pay us the bonuses??
On day 15/March they send me an email saying that my account was held because I was abusing the March Madness promotion, and the money that I had already win on this promotion was deduced from my balance and I was not eligible anymore for continue on that, they accused me for cheating and collusion.
First e-mail paste down here:
“Dear RafaelSaad
Your account has been held in relation to March Madness (MM) coupon abuse.
Rule #5 in the Terms and conditions:
# Any form of cheating or collusion will not be tolerated. All game
histories will be checked, if players are not playing within the spirit
of the competition they will become ineligible for the prize and may
result in your account being closed.
All March Madness Coupon funds have been removed and you will no longer
be eligible to gain any rewards from the current March Madness promotion.
If your balance is now negative you will need to correct this immediately.
Please contact us acknowledging you understand the breach in the terms
and conditions.
If you have any questions please do not hesitate to ask
--
Alex Luck
Fraud & Security
Mergegaming.com”
I start to question them, and they didn’t answer me with a good justification, and asked me for send my documents and the proof of my residency. I sent it all, just like they asked, and after 4 or 5 emails they reactivated my account. But I continue question them what did I did, why they took my money, and why I was not eligible anymore for the promotion. I asked them to see my history hands, and prove that I was cheating or making collusion. They’re answer’s were:
“Dear Rafael,
Thank you for contacting us again.
Please be assured that I have already forwarded your concern to the relevant department who will look into this. We will send you an email for the update.
Please feel free to contact us if you have any additional questions.
Sincerely,
CS Cathy
Customer Support Representative”
After this:
“Dear Valued Player,
Thank you for contacting us.
Please be advised you've been found abusing the promotion by playing multiple hand down to generate comp points.
Please feel free to contact us if you have any additional questions.
Sincerely,
CS Mark
Customer Support Representative”
They make a new argument, stop say that I was cheating and start to say that I was multi-tabling. What is the problem about that? For more tables I play, more is the rake I generate, right? I didn’t see the point on this argument too. Can anyone see?? And also, how can I make collusion playing 12 tables at the same time? I’m not Chuck Norris or Macgyver.
I said this to them: “more tables, more rake etc etc etc…”
Down here they’re answer’s:
“Dear Customer,
We have generated a support ticket to help us track your inquiry. Your ticket code is LTK61302192969X. Please use this code in any further communication.
Please be advised that your account was deducted because you have been found abusing the March Madness coupon promotion by playing to generate comp points and not playing to win hands. This promotion is designed to reward people playing not those who can check down the most hands.
Should you require further assistance or information, please reply to this message.
Sincerely,
CS Mark”
They make another argument, now I’m not a cheater and was not multi-tabling anymore.
They have my hand history but not seen them, because if they make an analysis, they will se that I was not checking. And even if I checked all my hands, this is my play, I do it whatever I want. But anyway let’s make some accounts:
The table is 9 handed.
I earn 3 points for each raked hand (with the flop shown)
I pay each round $0.10c on Small blind and $0.25c on Big Blind every round.
So if all the hands were raked (IMPOSSIBLE) I’d won 27 points for each $0,35c paid.
Note that this is only with a full table, with less then 9 players dealt in I earn less then 27 points each round.
To make 200k points, I must play 7407 round of hands, and will lost almost 2600$ checking the hands, anyone think is profitable play on the way they are saying I was?? Loosing $2,6k to win $2k.
I want to make a highlight here: they didn’t saw my hand history because I was not playing like that, and if I was, you can see that I am a pretty stupid guy who plays a lot of hours per day to loose money.
The entire promotion would give 2000US$ for the ones who reach 200.000 points. They stopped me on the half of the month and I had already 96k points. Of course I’d going to make all the 200k at the end of the month.
Now I can not play for this promotion anymore, they deduced 250$ from my account, I was 4k points to make another 250$ (it will take about 2 to 3 hours of play).
And continue to question them: “Why? Please let me continue with the promotion. Prove that I was cheating or making collusion; make an analysis of my hand history and show me that I was checking my hands (AA, KK, QQ, AK) etc, etc”
Here is they’re answer:
“…….’
There are no answers anymore.
I don’t use to post on poker forums, I like to read them, but I never post. I’m just telling you this because I’m very angry with this site. They make a promotion and don’t want to reward the faithful players just like they say they would.
I’d like all you players that play on PDC/Carbon consider what I’m saying and think about continue playing there.
If anyone wants to make contact with me please send me an e-mail or answer this post.
I Appreciate your time
Rafael Saad
Not Professional Brazilian Poker Player
Comments
That thread ought to be real goot
Thanks..
Thank GOD Rafael stopped him!!
Cheers Rafael!