A little customer service please?
This is a complete rant:
Pacific pokers online chat help is the single worst I have ever seen. I am so completely frustrated.
(I'm going to find and put the link to the first chat here)
The following conversation took over 30 mins:
_______________________________________________________
Morayma R. has joined.
kristy_sea: I got a user message talking about a bonus and referring me to an e-mail that I haven't gotten
I'm wondering if you can please send the e-mail again?
Morayma R.: Welcome to 888 Live Chat! We are glad to be of service. My name is Morayma and i will be assisting you today
Morayma R.: Please hold while I locate your account
Morayma R.: I have located your account. Before we proceed, please confirm the first 2 characters of your password.
kristy_sea: (edit:X,X)
Morayma R.: I have received no response from you for over 3 minutes. Would you like me to continue assisting in this issue or any other issues?
kristy_sea: did you get my last? '(edit:X,X)"
Morayma R.: Thank you
Morayma R.: when did you get this email?
kristy_sea: I didn't get an e-mail
kristy_sea: that is the problem
kristy_sea: I got a pop-up user message when I logged in today
kristy_sea: talking about some bonus and directing me to a website
kristy_sea: the pop-up message said something along the lines of "for more information check your e-mail'
kristy_sea: but the e-mail is not there
Morayma R.: the pop up was for a bonus and you were directed to a link to claim that bonus
kristy_sea: yes
kristy_sea: but the pop up said that for more info I should read an e-mail that was sent
kristy_sea: and there is no e-mail yet
kristy_sea: can you please resend it?
Morayma R.: this email should have been sent by the promotions department
Morayma R.: are you sure you did not receive any email, please check your junk or spam folder
kristy_sea: the email that I am on doesn't offer those options
kristy_sea: can you please just resend this I'd like to get playing on your site instead of spending time here?
Pacific pokers online chat help is the single worst I have ever seen. I am so completely frustrated.
(I'm going to find and put the link to the first chat here)
The following conversation took over 30 mins:
_______________________________________________________
Morayma R. has joined.
kristy_sea: I got a user message talking about a bonus and referring me to an e-mail that I haven't gotten
I'm wondering if you can please send the e-mail again?
Morayma R.: Welcome to 888 Live Chat! We are glad to be of service. My name is Morayma and i will be assisting you today
Morayma R.: Please hold while I locate your account
Morayma R.: I have located your account. Before we proceed, please confirm the first 2 characters of your password.
kristy_sea: (edit:X,X)
Morayma R.: I have received no response from you for over 3 minutes. Would you like me to continue assisting in this issue or any other issues?
kristy_sea: did you get my last? '(edit:X,X)"
Morayma R.: Thank you
Morayma R.: when did you get this email?
kristy_sea: I didn't get an e-mail
kristy_sea: that is the problem
kristy_sea: I got a pop-up user message when I logged in today
kristy_sea: talking about some bonus and directing me to a website
kristy_sea: the pop-up message said something along the lines of "for more information check your e-mail'
kristy_sea: but the e-mail is not there
Morayma R.: the pop up was for a bonus and you were directed to a link to claim that bonus
kristy_sea: yes
kristy_sea: but the pop up said that for more info I should read an e-mail that was sent
kristy_sea: and there is no e-mail yet
kristy_sea: can you please resend it?
Morayma R.: this email should have been sent by the promotions department
Morayma R.: are you sure you did not receive any email, please check your junk or spam folder
kristy_sea: the email that I am on doesn't offer those options
kristy_sea: can you please just resend this I'd like to get playing on your site instead of spending time here?
Comments
If you haven't noticed I have NO use for their customer service. But given my experiences I think you did just fine in their eyes.
It is probably just some lame bonus for their casino anyway, which I'll never use.