Obligations of a casino
Just something I've noticed since my first trip to Brantford a while ago. When I first went the service staff was prompt, attentive (from the floor staff to wait staff) and courteous. The card shufflers were all working, and the dealing staff ranged from fairly good to excellent.
The last 2 trips in, it's been a whole other experience. Drink staff was slow and in-frequent, I've been pushed off giving my player card to floor staff because they were 'busy' when it appeared they were just standing around (not dealing with a specific table or issue), and several tables had broken card shufflers. The dealers remained about the same (though my last trip, our dealer was about to deal but forgot to collect the board from the previous hand, I mentioned that he might want those in his shuffle).
So this led me to ask, what are the obligations of a casino in regards to their facilities and staff. Are there any, or is it supposed to simply be "if you don't like it, don't play there" type of situation.
Who can you mention this to, or am I just being picky?
The last 2 trips in, it's been a whole other experience. Drink staff was slow and in-frequent, I've been pushed off giving my player card to floor staff because they were 'busy' when it appeared they were just standing around (not dealing with a specific table or issue), and several tables had broken card shufflers. The dealers remained about the same (though my last trip, our dealer was about to deal but forgot to collect the board from the previous hand, I mentioned that he might want those in his shuffle).
So this led me to ask, what are the obligations of a casino in regards to their facilities and staff. Are there any, or is it supposed to simply be "if you don't like it, don't play there" type of situation.
Who can you mention this to, or am I just being picky?
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