Customer/Tech Support Software

BigChrisElBigChrisEl
in Off Topic Lounge
Does any one here work in Customer/Tech Support?

I am looking for a software package the lets customers reply in a web based form and the tech support people can reply to them using the software so all issues and tracking will be done in the software instead of individual e-mail responses.

Does any one have any suggestions?

Comments

  • HobbesHobbes
    BigChrisEl wrote: »
    Does any one here work in Customer/Tech Support?

    I am looking for a software package the lets customers reply in a web based form and the tech support people can reply to them using the software so all issues and tracking will be done in the software instead of individual e-mail responses.

    Does any one have any suggestions?


    What type of Tech Support...Software? hardware? mix??

    For software support I use a Open Source product called GForge allowing my clients to log support issues with me.
  • BigChrisElBigChrisEl
    Hobbes wrote: »
    What type of Tech Support...Software? hardware? mix??

    For software support I use a Open Source product called GForge allowing my clients to log support issues with me.

    Something that a customer can go onto a website report a problem and it goes to a database. Mostly problems with things like DVD players and such.
  • BBC ZBBC Z
    bugzilla? Or is that too 'software development' oriented?
  • BigChrisElBigChrisEl
    BBC Z wrote: »
    bugzilla? Or is that too 'software development' oriented?

    Too software development oriented. Thanks for the suggestion.
  • UnknownUnknown
    I think that you may be able to find an open source CRM package that will meet your needs:

    http://en.wikipedia.org/wiki/Customer_Relationship_Management

    http://www.sugarcrm.com/crm/
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