Hi Jon,
PokerStars does allow staking agreements, but the issues you've been running into are related to our player-to-player transfer policies. In regards to the confusion of your current situation, if you send me an email at
vip_canada@pokerstars.com, I'd be happy to look into it if you're still having any issues.
Here's some more info on staking and player transfers:
PokerStars considers staking to be a mutually agreed relationship, whereby some (or all) of a player's winnings are given to another player.
PokerStars allows staking and staking agreements between players to play on PokerStars, but will not participate in settling such agreements or be involved in any dispute between parties.
What we do not allow is the misuse or abuse of our player-to-player transfer system, such as transfer of funds solely to be cashed out. The person who played and won money should cash out the funds and make payment arrangements off site.
Transfers are allowed where the receiver of the funds uses the funds in order to play on PokerStars. Players that are part of staking agreement must be aware that transfers and cashouts from and to their accounts will be reviewed, and may be declined if we find that players are abusing the transfer system. In extreme cases, players could face account suspension or termination.
Let me know if you guys have any questions about this and I'd be happy to try and clarify.
Cheers,
Dylan