compuease;c-422353 wroteHey Trigs, no reason wifi would have anything to do with geolocation unless you are connecting to a cell hotspot. Whether you connect to your router via wifi or ethernet your external IP would be the same. If you want me to try and help, let me know.
That's what Stars said to me in an email. They said that's the only way they can get it to work at the moment but they are trying to add different ways. Didn't make sense to me either.
We apologize for the difficulties you are facing.
To play with your account for real money, we are required as per regulations to verify you're physically located in Ontario.
The Geolocation check is based on the following tools:
- Wi-Fi validation, which is done using Wi-Fi hot-spots nearby your location.
- IP Address lookup
If you are within the Ontario provincial border but still restricted from using our services, there can be several reasons why you are incorrectly or unsuccessfully positioned. Here are the most frequent and the mitigation measures to consider:
1. There may be an issue with locating you via Wi-Fi using your laptop or desktop PC:
If your device is equipped with Wi-Fi, you need to ensure that the Wi-Fi signal/capability is enabled
- If you are using a Mac, our systems will automatically turn on your WiFi;
- The process for activation for Windows depends on the version you are using:
For Windows 7: go the Start Menu > type in the search “view network connections” and press enter from the keyboard > right click on your Wi-Fi adapter (usually called WiFi or Wireless Network Connection) and select enable. You may also need to turn on location services. In order to do so:
1. Open the Start menu.
2. In the Search box, enter “sensor” (without quotes)
3. In the Control Panel list, select "Enable location and other sensors"
4. A list of installed sensors will be given.
5. Enable or disable them as preferred by using the checkbox next to a sensor. An example is shown in the figure below.
6. Click “Apply”
For Windows 8: from the Apps screen, swipe/scroll to the right and find the Windows System category > Control Panel > In the top right of the Control Panel open the View dropdown menu > select Category > Network and Internet > Network and Sharing Center > select Change adapter settings from the left column > right click on your WiFi adapter (will be called something like WiFi or Wireless Network Connection) and select enable.
- If you are using a public Wi-Fi hotspot provided by some larger businesses, their internet connection source may be associated with a location outside of Ontario. To resolve this issue, you may need to try accessing the internet from another location/connection source.
- If your computer is not equipped with Wi-Fi, we might not be able to successfully locate you. We are working on alternative solutions; in the meantime, we suggest that you connect external Wireless adaptor or try with a different device which has it built in.
2. The IP address assigned by your Internet Service Provider may be associated with the USA or another province instead of Ontario:
- If you have a static IP address you cannot update your IP address on your own - please contact your Internet Service Provider to request this change.
- Most users will have a dynamic IP address that will automatically change periodically; however, you can also try unplugging your internet router for 5-10 seconds to reset the IP address. You may also want to try accessing the internet from another location/connection source.
3. Some Internet Service Providers such as AOL may reroute your internet connection to another location:
- Please contact your Internet Service Provider to seek assistance on correcting the location associated with your IP address. You may also want to try accessing the internet from another location/connection source.
4. You may be close to the Ontario provincial border:
- If you are less than half a mile from the border, you may be blocked from real and play money services and will need to move further away from the border and try again.
5. You have remote desktop software (such as LogMeIn or GoToMyPC) Proxy or VPN software (for example Witopia, OpenVPN or HMA) running on your computer:
In this case, you will need to quit these programs and ensure they are no longer running on your device. To check if these programs are still running and force these programs to quit on a PC, press Ctrl+Alt+Delete to access your computer's Task Manager.
If this does not resolve the issue, you may need to remove them from your computer completely.
- To do this on a Mac, use the Activity Monitor in the Utilities folder of your Applications and drag the program to the trash.
- To do this on a PC, go to the Control Panel > Programs > Uninstall > and select/remove the program from the list.
6. You may not have installed the necessary plugin: GeoComply Player Location Check (PLC v. 3.1.1.3)
- The plugin is a small piece of software that verifies your precise location as required by Ontario regulations. You must have this plugin to log-in on the website. The plugin it's installed automatically when you access our website (if you allow it). More information on how we use this location is explained in our privacy policy.
7. Please considering buying a Wi-Fi dongle.