Hi guys,
As you're aware, we had widespread server issues this morning. Our apologies for the inonvenience. Many accounts have already been credited funds that were affected, but if you feel you were materially affected by these issues and haven't, or aren't sure if you received a refund, you can email
support@pokerstars.com using the below template as a guide.
Subject heading: "REVIEW REFUND: T#_________, $X+Y, User ID"
Where "________" is the Tournament ID, "X+Y" is the buy-in of the tournament, and "USERID" is your PokerStars User ID.
For example, "REFUND: T#123456780, $20 + 2, KidJoker"
For multiple tournament refund re-review requests, please note additional tournaments in the text of your email. For example:
T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
etc.
If you do not know the Tournament ID, you will be able to find it in the PokerStars software using the playing audit feature. From the PokerStars Lobby screen, select:
'Requests -> Playing History Audit...'
Please note that your request to review these refunds may take a few days to be completed.
Sorry about this gentlemen, and let me know if you have any questions or if something's unclear here.
Dylan