I played on Stars from Canada. Yesterday evening I decided to take out my money as I don't feel it's safe leaving it there. It went fine and the withdrawal was "Pending".
Today I get this email from
security@pokerstars.eu
"Hello,
Your cashout has been placed on hold as we have determined that
the funds you are cashing out originate from recent deposits made
to your account. We are not implying any wrong doing but ask that
you please explain the reason for cashing out these funds.
Please be aware that if we do not receive a response from you
within 30 days, your cashout will be cancelled and your account
frozen.
We look forward to hearing from you.
Regards,
Marlon
PokerStars Security Team"
Yes I had made a deposit a month ago and not played much but why should it make any difference?
I feel they are just trying to keep the money or that they just don't have access to most of their bank accounts. Scary.
Only 600$ but that still makes me mad.
I replied explaining the obvious reason I want my money out of there.
Just waiting to see what happens next.
Will be moving to Loto-Quebec/Play Now ASAP until things are more clear.
Any Canadian player able to withdraw successfully from Stars?