compuease;163791 wroteAnyone else not get their withdrawal from Chan? I did but my wife, who had $123. on there, all of it won originally from freerolls has never received the check like I did... She's pissed and considers it a bad beat...

Yes, it took about a week to get the check. I just deposited it yesterday, so hopefully, it clears.
6 days later
why can't chanpoker just move to another network and still use chanpoker?
doyle's room change network twice and still using doyle.
also, all the available network...they have to choose that....
Chuckieland;164270 wrotewhy can't chanpoker just move to another network and still use chanpoker?
doyle's room change network twice and still using doyle.
also, all the available network...they have to choose that....
Because then they'd have to continue to pay Johnny millions... which isn't gonna happen.
Graham;163799 wroteHey Jeff,

If there are any issues, send me the player username and I will contact Chan for you.
Well, maybe we could use any help you can provide. Last email from them a week ago said wait for 20 business days and then let them know if nothing has arrived. Today (21 business days) tried to send another email but it bounces back as undeliverable. I have sent you a PM with details (copy of her emails to them.).
compuease;164307 wroteWell, maybe we could use any help you can provide. Last email from them a week ago said wait for 20 business days and then let them know if nothing has arrived. Today (21 business days) tried to send another email but it bounces back as undeliverable. I have sent you a PM with details (copy of her emails to them.).
Don't worry Jeff, it will get fixed.. you have a PM... I apologize for any inconvenience.
Hey Graham, no reason for you to apologize, nothing to do with you but we do appreciate the help...... FYI as per my pm I just sent you, I did get a response from Ongame saying they were investigating. Let's see what happens...
9 days later
So, did anyone sign up on AcedPoker? Will the forum still be affiliated? I'm thinking no but I'm not sure.
5 months later
Graham;163799 wroteHey Jeff,

If there are any issues, send me the player username and I will contact Chan for you.
Graham any chance I will get my money back or transferred to another site?

I have been out of the loop and did not know the site was gone. I finally returned and the Chan link opened up pokerroom.com. I requested a "lost password" and was sent a new one (from P.R.) that did not work.
When I emailed about this they asked me to send them gov't ID. When I questioned them on this their final reply was that my money is gone, so sorry.

If you follow the P.R. replys they do not really make sense to me. The first 2 replys are from P.R. the last two are from Bwin.com which does not include my comments and they do not address all of my questions.
-First they give me a Temp password
-Then they want me to send my ID
-Then they tell me my email is not the original. (It is and I have the deposit confirmation)
-Then they tell me they do not support Chan customers and I actually owe them money.

I was thinking of calling them until I found this thread and thought I would ask your advice.

wrote Wed, 28 Jan 2009 22:58:48 -0500 [01/28/2009 09:58:48 PM CST]
From: support@pokerroom.com Costa Rica
To: [email]bill@[/email]
Subject: Your temporary password

Here is your temporary password that you recently requested: xxxxxxxxxxxxxxxxxxxxx

All you have to do is follow this link and input the temporary password in the password field.

Login with temporary password
Online Poker - Play Texas Holdem Poker Games at PokerRoom.com

Once you have logged in with this password you can then change it to something more suitable.

Regards,
PokerRoom.com Support Team



wrote Date: Thu, 29 Jan 2009 10:08:18 +0200 [01/29/2009 02:08:18 AM CST]
From: support@pokerroom.com Costa Rica
To: bill@
Subject: RE: Re: Your temporary password []
Headers: Show All Headers
Hi Mr. Wood,

Thank you for contacting support.

The account has been blocked because our system and Security Department routine checks.

This situation may be nothing, but we still have to investigate it manually.In order for us to resolve this matter for you, we need to verify the details on your account. In order to do this, please send us a copy of your government issued picture ID and a recent utility bill.

You may fax these documents to the following number: +46 8789 1223

If you do not have access to a fax machine, please send the documents to us as an attachment to an email. Please ensure that the images are clearly visible and that they are saved in JPEG format. You can email us at: support@pokerro

We kindly ask that you please have patience regarding this matter and we shall try to clear this matter as quickly as possible.

Should you have any further queries, please contact us again.

Regards,

Gareth

PokerRoom.com Support Team
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PokerRoom.com
MEET THEM AND BEAT THEM
Online Poker - Play Texas Hold'em poker online at PokerRoom.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PokerRoom.com acknowledges its commitment to responsible gaming.
https://www.pokerroom.com/account/responsible-gaming/overview.html



On January 29, 2009 at 6:04 AM, [email]bill@.com[/email] wrote:

The temporary password keeps coming up as invalid?

Quoting support@pokerroom.com:



wrote Date: Fri, 20 Feb 2009 12:21:21 +0000 [02/20/2009 06:21:21 AM CST]
From: support.en.pokerroom_com@bwin.com United Kingdom
To: [email]bill@[/email]
Reply-To: support.en.pokerroom_com@bwin.com
Subject: Account Access


Dear Sir/Madam,Thank you for your recent e-mail. Unfortunately we are unable to discuss
your account details with you due to privacy reasons. This is due to the fact that you
have written to us using an e-mail address which is different to that on your account.
Please login to your PokerRoom account and use the support query form from our site, or
write to us using the e-mail address registered at your PokerRoom.com account. If this
has changed, please update your account to reflect this. We look forward to your response
so that we can help you with your query. Kind regards,Your PokerRoom.com Customer Service
Team~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~PokerRoom.comMEET THEM AND BEAT
THEMhttp://www.pokerroom.com/~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Fair, honest and secureDid
.
wrote Date: Mon, 23 Feb 2009 12:13:45 +0000 [02/23/2009 06:13:45 AM CST]
From: support.en.pokerroom_com@bwin.com United Kingdom
To: [email]bill[/email]
Reply-To: support.en.pokerroom_com@bwin.com
Subject: Account Access


Dear Sir/Madam,Thank you for your e-mail.We regret to inform you that ChanPoker is no
longer one of our partners and we therefore offer no support for their players.Please
note that all players will be informed in due time via e-mail on this situation.In
addition, please note your account is blocked, there is also a chargeback balance of $100
that would need to be settled.Unfortunately the unblocking of your account will not be
considered for the above reasons.We apologise for any inconvenience this may cause.Kind
regards,Your PokerRoom.com Customer Service
Team~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~PokerRoom.comMEET THEM AND BEAT
THEMhttp://www.pokerroom.com/~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Fair, honest and secureD .
Try downloading Aced Poker. (they took over all the chan accounts).. login there using your old Chan account username/password. The money might have been moved there. If not, let me know and I can inquire for you.
Graham;178938 wroteTry downloading Aced Poker. (they took over all the chan accounts).. login there using your old Chan account username/password. The money might have been moved there. If not, let me know and I can inquire for you.
Done. My old account was there. I had no problem signing (esooool) in but my balance shows $0.

Thanks for your help.
You should be getting a PM about this. Did you do a chargeback though on your deposit?
That was fast!
Brandon from ACED is looking into it for me.
Graham;178958 wrote Did you do a chargeback though on your deposit?
No. Good idea though!

I made my initial deposit last March to play in the forum tourneys. I made a few bucks playing other games and then my computer got hit with a virus and was unable to open the Chan poker.

wrote Date: Wed, 05 Mar 2008 12:53:47 -0700 [03/05/2008 01:53:47 PM CST]
From: info@chanpoker.net United States
To: "bill@..
Subject: ChanPoker deposit summary

Hello Mr Wood, We are pleased to inform you your Visa deposit has been successfully executed.Amount: $100.00<br>Transaction ID: 5744461The following promotions are now available for you to redeem in the"http://www.chanpoker.com/cp/account/bonus.aspx">Bonuses</a> section.<br /><ul><li>100% first time deposit bonus up to $1000</li></ul>Thank you for using ChanPoker
9 days later
esool;178959 wroteThat was fast!
Brandon from ACED is looking into it for me.
Well I guess I am SOL. No money in my account and no reply about a reply.

I will try calling them when I can..