Thread: 888 Poker - Verification issue

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  1. #1
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    888 Poker - Verification issue

    Hey there - so I signed up with 888 poker over 2 weeks ago. I loaded on some money, played for a night (was up $200) and then they disable my account saying I need to upload documents to be verified. I did that 2 weeks ago, and still no news. Their customer support is useless, and they have stopped responding to my emails. Anyone been through this or have any advice?

  2. #2
    Administrator compuease's Avatar
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    Did you sign up through the link here?
    If someone doesn't hate you, you're a wimp... comp: circa 2012.. and now 2013 as well, quite likely continuing into 2014, Now confirmed as CONTINUING well into 2014. Ah, f'it, 2015's just more of the same..

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    No - Signed up through the 888 website...

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    Administrator compuease's Avatar
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    can't help then, sorry..
    If someone doesn't hate you, you're a wimp... comp: circa 2012.. and now 2013 as well, quite likely continuing into 2014, Now confirmed as CONTINUING well into 2014. Ah, f'it, 2015's just more of the same..

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    Right - I was just looking for other players general experience with them, and if there are any tricks to getting them to respond (or maybe they just don't like me). I would expect maybe 5-7 days to review and verify, but over 2 weeks is ridiculous. I know they have generally good reviews, so wondering what i've done wrong!

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    use the live chat option and discuss the issue.
    In the land of the blind the one-eyed man is king.

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    Quote Originally Posted by sn1perb0y View Post
    use the live chat option and discuss the issue.
    I have done that probably 6 times. Their response is “you need to give the Operations department time to review your documents”. They won’t commit to a timeframe, or let me talk to the Operarions department.. and no one will respond to my emails. Kind of at a loss here

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    I had a similar issue with PokerStars. Used AskGamblers' as an advocate and it worked well. A lot of back and forth with PS support sending the same stock responses at first but it was resolved.

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