wtf is up with stars?

trigstrigs
in Online Poker
i haven't played online in a while so i decided to deposit some cash today. i have a separate bank account that i use just for poker and i've used it to deposit on stars a few times. tried it today (twice) and usually it adds cash immediately but this time it didn't. i've been sitting here refreshing the cashier page but nothing happening.

i decided to go to pokerstars.com and try to talk to someone but the site won't load. won't load on my pc, my laptop, or my cell.

wtf is going on? do i have some virus or hacker fucking with me?

can't even get the contact support website to open from in the pokerstars software!?
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Comments

  • trigstrigs
    nothing in account history is coming up. called my bank and they say there were no transfers or anything made (yet). no screen came up saying anything about a pending deposit or anything like that. fuck it. they don't want me to deposit i guess. fuck stars. i have no patience today...
  • compueasecompuease Admin
    Works fine here...
    https://www.pokerstars.com/


    Maybe reboot your router?
  • trigstrigs
    compuease wrote: »
    Works fine here...
    https://www.pokerstars.com/


    Maybe reboot your router?

    so strange. i'll try that. i cleared my internet cache and all that crap but still didn't do anything.
  • trigstrigs
    just rebooted router and still nothing. comp, if you don't know how this is happening than i'm just screwed.
  • trigstrigs
    if someone who can actually connect to the site could give me a phone number that i could call that would be great.
  • trigstrigs
    btw, also can't download the pokerstars app on my android phone. contacted pokerstars about that in the past and they gave me a link to "wetransfer" where i have to download some other app first. seemed a little sketchy so i didn't do it. no fucking clue why i can't access anything pokerstars related content on any of my shit (which is four different devices - pc, laptop, tablet, and cell).
  • pkrfce9pkrfce9
    Looks like Danny got my message.
  • trigstrigs
    pkrfce9 wrote: »
    Looks like Danny got my message.

    thanks for the help.
  • trigstrigs
    just turned hola on to switch VPNs and i can now access pokerstars.com. does that mean i'm blocked for some reason??

    i can access software and still play normally but just can't access website??
  • trigstrigs
    pokerstars emailed me asking who my service provider is so they can figure out why i'm being blocked. called my service provider and they said they aren't blocking any webpages even though they are poker/gambling related. no fucking clue what the issue is...
  • trigstrigs
    i'm pretty sure the blocking of the website is the issue as i can't receive the popup window to finish my deposit.
  • BfillmaffBfillmaff
    I don't have an answer for you, but the mere mention of using VPN makes me think your problem is related to that.

    From the sounds of it, your PC laptop and cell are all on the same wifi network? Try turning off wifi on your phone and access stars from your data plan - I bet it works no problem. Not that that is the solution, but you will have narrowed it down to your router/internet connection.
  • compueasecompuease Admin
    Bfill's suggestion is along the right track. Most likely it is to do with either your router or ISP. Is their a friend/neigbour nearby that you can take your laptop to to see if any difference? Perhaps a Timmies or McD's?
  • pkrfce9pkrfce9
    You are using a VPN to pretend you are in the states?
  • compueasecompuease Admin
    trigs wrote: »
    just turned hola on to switch VPNs and i can now access pokerstars.com. does that mean i'm blocked for some reason??
    pkrfce9 wrote: »
    You are using a VPN to pretend you are in the states?

    I assume he has his VPN client (Hola) set to something other than a USA IP... If he tries to access Stars using a US IP he risks getting IP banned.

    Trigs, did setting your IP to something other than your own change anything, ie accessing pokerstars.com or running the Stars client?
  • trigstrigs
    i have a VPN (hola) that i use for netflix. i do not use it for pokerstars. the only reason i tried it this time is because i wanted to see if i could access the site from a different IP address. i connected hola to another canadian IP and i was able to access the pokerstars website. i guess that means that my IP is blocked or something. my provider said that it's not them at all.

    i have been able to access pokerstars software the whole time. i can still play and everything. however, i can't deposit money for some reason. i'm assuming that this is connected to not being able to access the website but i really don't know anything for sure.

    i've restarted modem and router. i've cleared all cache/cookies/etc. i'll try at work tomorrow on my tablet to see if it works.

    i have received an email from pokerstars and they say that they are looking into it but at the moment they seem to have no idea what it is or how long it will take to fix.
  • trigstrigs
    Bfillmaff wrote: »
    I don't have an answer for you, but the mere mention of using VPN makes me think your problem is related to that.

    From the sounds of it, your PC laptop and cell are all on the same wifi network? Try turning off wifi on your phone and access stars from your data plan - I bet it works no problem. Not that that is the solution, but you will have narrowed it down to your router/internet connection.

    no phone data. also pc is not on wifi network.
  • compueasecompuease Admin
    trigs wrote: »
    no phone data. also pc is not on wifi network.

    Well doesn't really matter that your pc is not using wifi, it is still using the same router I assume. I would still try your laptop at a different location.

    Also can you ping pokerstars.com by both dns name and IP address?

    Go to a command prompt and enter "ping www.pokerstars.com" then "ping 77.87.181.63".

    You should get 4 responses like "Reply from 77.87.181.63: bytes=32 time=226ms TTL=48" to both pings.

    One other thing, did you try at least 2 browsers, ie Internet Explorer and Chrome?
  • trigstrigs
    compuease wrote: »
    Well doesn't really matter that your pc is not using wifi, it is still using the same router I assume. I would still try your laptop at a different location.

    Also can you ping pokerstars.com by both dns name and IP address?

    Go to a command prompt and enter "ping www.pokerstars.com" then "ping 77.87.181.63".

    You should get 4 responses like "Reply from 77.87.181.63: bytes=32 time=226ms TTL=48" to both pings.

    One other thing, did you try at least 2 browsers, ie Internet Explorer and Chrome?

    Thanks for the suggestions comp. I'll try them tonight.
  • trigstrigs
    email from stars:
    Hello Kevin,

    Thank you for contacting PokerStars.

    The issue you are having has been reported to our Programming Team and they are currently working on a fix.

    Unfortunately, we are currently unable to provide a time frame for a resolution of this issue. However, we are aware how important it is for this to be corrected and are working with haste to get it fixed.

    We apologize for any inconvenience caused and thank you for your patience in dealing with this issue.

    Regards,

    Ricardo.
    PokerStars Technical Specialist
  • trigstrigs
    btw, i can connect to pokerstars.com on my tablet at work which i figured i'd be able to since i could access it at home with my VPN.

    i also tried adding pokerstars.com as an exception to my web browser and my virus software. still didn't work though.
  • trigstrigs
    compuease wrote: »
    Well doesn't really matter that your pc is not using wifi, it is still using the same router I assume. I would still try your laptop at a different location.

    Also can you ping pokerstars.com by both dns name and IP address?

    Go to a command prompt and enter "ping www.pokerstars.com" then "ping 77.87.181.63".

    You should get 4 responses like "Reply from 77.87.181.63: bytes=32 time=226ms TTL=48" to both pings.

    One other thing, did you try at least 2 browsers, ie Internet Explorer and Chrome?

    just got home and tried your suggestions.

    i did get 4 responses to both pings.

    pokerstars would not open on other browsers.
  • compueasecompuease Admin
    trigs wrote: »
    just got home and tried your suggestions.

    i did get 4 responses to both pings.

    pokerstars would not open on other browsers.
    This tells me that the problem is outside of your location and likely is a block of some sort.
  • trigstrigs
    compuease wrote: »
    This tells me that the problem is outside of your location and likely is a block of some sort.

    Thanks comp. So strange. I don't get it.
  • trigstrigs
    fuck man i still am having this problem and jokerstars just keeps sending me emails with the same suggestions again and again. all they say is turn off virus software, turn off windows firewall and call your ISP to make sure nothing is blocked. well guess what jokerstars, i friggin' did all that before i even tried calling you! not to mention, i emailed you multiple times saying that i can access your website on my laptop from other IPs and just not mine therefore it's not a fucking virus software/firewall issue!

    pretty sure they have given up. also pretty sure they have literally done nothing to help solve this problem as i have asked them mulitple times in email to tell me what exactly they are trying to do to help solve this problem. they have yet to respond to this question.
  • compueasecompuease Admin
    If what you are saying is correct and you can't access your PStars from other devices in other locations with the same symptoms as you have at home then it has to be something with your account. As one final try is there anyone else you know who has PStars on that can try logging in on your laptop? There has to be something that we are missing. If you want me to have a look and prove it one way or the other you are welcome to come up to Milton and I can do some further problem determination. I thing you already confirmed that you can ping "pokerstars.com"? If you can I don't think it's Pokerstars itself.
  • trigstrigs
    compuease wrote: »
    If what you are saying is correct and you can't access your PStars from other devices in other locations with the same symptoms as you have at home then it has to be something with your account. As one final try is there anyone else you know who has PStars on that can try logging in on your laptop? There has to be something that we are missing. If you want me to have a look and prove it one way or the other you are welcome to come up to Milton. I thing you already confirmed that you can ping "pokerstars.com"? If you can I don't think it's Pokerstars itself.

    no, i think you misunderstood. i cannot access pokerstars from any device (PC, cell, laptop, tablet) from my home no matter what. i can access pokerstars from these devices when i connect to other IPs. i tried my tablet and phone at work and at a friend's it was fine. i also tried using a VPN through another canadian IP and that worked as well. the problem is specifically with my IP address.

    and yes i conducted those ping test from my laptop at home and they were successful.

    also, thanks for the offer. i honestly might take you up on it if i get frustrated enough lol.

    EDIT: also comp, it's the pokerstars website that i am having issues with. i can access the software fine. i can't access the pokerstars.com website, and i can't deposit money through the software because it connects to the website. i go through the deposit steps and it literally just stops near the end with no confirmation of a deposit being made.
  • BfillmaffBfillmaff
    When you rebooted your router, did you unplug it or actually hold the little pin sized reset button for 10+ seconds?

    You can also log into it by going to 192.168.0.1 in your browser. Look for any weird DNS or firewall settings, and maybe a "factory reset" option if it has one.

    Also if you ask your ISP for a new router they'll usually swap yours out free of charge. Either way, you should try to eliminate the router as a suspect as it seems most likely.
  • BfillmaffBfillmaff
    Bfillmaff wrote: »
    the mere mention of using VPN makes me think your problem is related to that.

    also again, THIS!
  • trigstrigs
    Bfillmaff wrote: »
    When you rebooted your router, did you unplug it or actually hold the little pin sized reset button for 10+ seconds?

    You can also log into it by going to 192.168.0.1 in your browser. Look for any weird DNS or firewall settings, and maybe a "factory reset" option if it has one.

    Also if you ask your ISP for a new router they'll usually swap yours out free of charge. Either way, you should try to eliminate the router as a suspect as it seems most likely.

    i just unplugged router. i didn't reset it. i'll try to disconnect it completely and see if that works. i'm just using my own router that i bought, but one that was provided by my ISP. so if it's a router problem i'll probably just have to buy a new one.
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